Spa Policies
Appointments
A credit card or gift card is required to schedule all services.
We recommend scheduling your appointments ahead of time to reserve your preferred time.
If the day and time you request is not available, we will be happy to add you to our cancellation list and contact you with any openings.
Cancellations
We request 48 hours cancellation notice for guests scheduled for a single service and 48 hours notice for guests scheduled for two or more services. Groups are requested to cancel at least 72 hours before their scheduled date.
If less notice than this is given, 50% of the service price will be charged to your credit card, or deducted from your gift card.
If you do not show up for your appointment, 100% of the service price will be charged to your credit card or deducted from your gift card.
Late Arrivals
If you arrive late for your service, we will make every effort to accommodate your full service.
If other appointments are scheduled immediately after yours, your service will be shortened and you will remain responsible for the full service price.
Guest Satisfaction
We want every guest's experience with us to be positively wonderful.
If for any reason you are not pleased with your service or experience, please let us know.
No refunds will be given on services, products or gift cards.
We are not responsible for any lost, stolen, or damaged personal property including clothing.
Gift Certificates and Gift Cards
Gift cards are available for any dollar amount 7 days a week in person or over the Web Site.
Gift cards may be redeemed for products or services.
Gift cards cannot be used for tips unless a tip is specifically added to the card at the time of purchase.
All of our gift cards expire one year after the date of purchase.
We are not responsible for lost or stolen gift cards. Gift cards are not returnable and cannot be redeemed for cash.
Gift certificates must be present at time of redemption.
Returned checks
A fee of $25 will be charged each time a check returns to our bank.
Cell Phones & Pagers
To respect the wishes of all of our guests, we request that all cell phones and pagers are on silent during your visit.
If you are expecting an important telephone call, please speak in a quiet voice as to not disturb our other guests.
Cell phone use is not permitted in the spa.
Gratuity
Gratuity is a reflection of excellent customer service.
Paris Alexander Day Spa does allow tips to be put on credit cards.
In addition, we will provide tip envelopes upon your requests.