Spa Policies

Appointments
  A credit card or gift card is required to schedule all services. 
We recommend scheduling your appointments ahead of time to reserve your preferred time. 
If the day and time you request is not available, we will be happy to add you to our cancellation list and contact you with any openings.

Cancellations

We request 24 hours cancellation notice for individual clients; 48 for groups of two or more.  If less notice than this is given, the full service price is charged to your credit card or deducted from your gift card. 

Arrival Time

Please arrive 15 minutes prior to your appointment so that you may enjoy a cup of tea or water, use the restroom, change into your spa clothes or otherwise settle your mind and spirit before starting your service at the designated time.

Late Arrivals
If you arrive late for your service, we will make every effort to accommodate your full service.  
If other appointments are scheduled immediately after yours, your service will be shortened and you will remain responsible for the full service price.

Client Satisfaction
We want every client's experience with us to be positively wonderful. 
If for any reason you are not completely pleased with your service or experience, please let us know.  

Treatment Room Etiquette

To ensure the relaxation experience of all of our clients, we request that client and therapist keep talking to a minimum, as our treatment rooms are adjoining.  When speaking, please do so in a quiet voice as to not disturb our other clients.

 

Gift Certificates and Gift Cards
Spa gift certificates may be purchased in the spa during business hours or online and may be redeemed for products and/or services. 

All Gift certificates and cards including but not limited to Spa Finder, Spa Week and Spa Wish Gift Cards can not be used in conjunction with any promotion or discount for services.

Giftc certificates/cards cannot be used for tips unless a tip is specifically added to the card at the time of purchase. 

All of our gift cards expire one year after the date of purchase.
We are not responsible for lost or stolen gift cards. Gift cards are not returnable and cannot be redeemed for cash. 
Gift certificates must be present at time of redemption.

 

Forms of Payment
We accept VISA, MASTERCARD, AMERICAN EXPRESS & DISCOVER

Cell Phones
For the relaxation of all of our clients, we request that all cell phones be silenced or on vibrate during your visit. 
 If you are expecting an important telephone call, please accept it in the foyer of our building and speak in a quiet voice as to not disturb our other clients. Cell phone use is not permitted in the treatment rooms.

 

Gratuity
Gratuity is a reflection of excellent customer service.  
Paris Alexander Day Spa does allow tips to be put on credit cards.  
In addition, we will provide tip envelopes upon your request.